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Privacy Policy

Medical information collected from clients or doctors is often very sensitive. Therefore, the privacy of customer data and the transparency of data processing is and has always been one of the most important aspects of our cooperation with patients. As a medical company, we set the highest standards for privacy. Thus, we strictly coordinate the processing of personal data with the requirements established by law.

​The purpose of our Privacy Policy is to establish organizational and technical measures to protect personal data against accidental or unlawful destruction, alteration and / or disclosure, as well as against any other unlawful processing. Therefore, this document defines how we treat sensitive personal data of current and future customers (patients) when providing or offering services to them. The Company’s Privacy Policy has been prepared in accordance with the Law on the Legal Protection of Personal Data of the Republic of Ireland and the General Requirements for Organizational and Technical Data Security Measures.

Data storage and use

We collect customer and physician information for several purposes: direct marketing; compliance with legal obligations, i.e., traceability of advanced therapy medicinal products. For example:

1. Patients (for direct marketing):

Telephone number

2. Patients (compliance with legal obligations, i.e., traceability of advanced therapy medicinal products.

First name
Last name
Telephone number

3. Physicians (compliance with legal obligations, i.e., traceability of advanced therapy medicinal products:

Workplace address
Work telephone

The company may provide the data to the State Medicines Control Agency, the National Transplantation Bureau, the State Accreditation Service for Health Care Activities under the Ministry of Health, and the medical institution performing the patient’s treatment.

Customer complaints

Personal data shall be immediately corrected, corrected and / or updated in the following cases: 1. The patient submits a request to the company’s representatives; 2. The representatives of the undertaking shall be notified in some other way. A patient who has presented an identity document to a company representative has the right to access his or her personal data. Customers have the right to contact the company at any time with a request to correct, correct and / or update his personal data. In addition, you have the right to request the company to suspend or terminate the processing of your personal data at any time.

Storage of personal data

The processing of personal data is monitored on a daily basis. Therefore, if violations of the legal acts regulating the procedure of personal data and factors endangering the processing of personal data are identified, they shall be eliminated immediately. When the customer stops using the company’s services, personal data is immediately transferred from the active database to the passive one. From that point on, the data shall be kept for a period of 10 years, unless the applicable law imposes an obligation, or the competent authorities require the storage of personal data for a longer period. For the sake of complete traceability, data on samples stored in a tissue bank and personal data relating to a patient shall be stored for 30 years after the clinical use or expiry date of their tissues, cells. At the end of the set period, personal data is destroyed.

Email of the Data Protection Officer: info@innovitalife.com